Online Membership Cancellation Instructions

We're sad to see you go.

Click here for the instructions to cancel your membership if you've paid via credit card.

Click here for the instructions to cancel if you've paid via PayPal.

Card Instructions

Click here to sign into your account. If you're already signed in, skip this step.

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Once signed in you'll be taken to your library. Click on the photo icon in the top right corner of the page and then select 'Settings'

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Select 'Billing Info' on the top right,

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Here you will see the payment details that you have currently used along with your active subscriptions.

To change your payment info click on the 3 dots to the right of the Card Expiry and click either 'Replace' or 'Remove'. See options below.

To cancel your subscription click the red 'Cancel' button next to the subscription you'd like to cancel. Scroll down for next steps.

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If you click replace you will see the prompt appear for you to add your new details.

If removing your card you will be asked if you're sure. Select yes or no.

Note - removing your card will also cancel your subscription.

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Once you click 'Cancel' you will be asked if you're sure. Select to either stay with us or to cancel.

And just to make sure you're totally sure, you'll be asked one last time to confirm.

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Your subscription will now reflect that it is 'pending cancellation' and will show the date that your access will end, which is the end of the current billing cycle,

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PayPal Instructions

Click here to sign into your account. If you're already signed in, skip this step.

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Once signed in you'll be taken to your library. Click on the photo icon in the top right corner of the page and then select 'Settings'

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Select 'Billing Info' on the top right,

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Here you will see the payment details that you have currently used along with your active subscriptions.

To cancel your subscription click the 'Manage Subscription in Paypal'

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You will be redirected to Paypal to login.

Once logged in you will see a page similar to below.

Click on 'The Open Mind Space' blue link.

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Here you will see the details of the recurring subscription payment.

To cancel, click the blue underlined 'Cancel' button.

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When you see the pop-up asking if you're sure you want to cancel, decide if you're sure and then click either Yes or No.

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You will now see the confirmation of cancellation in Paypal.

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