Terms & Conditions
By purchasing a drop in class you are agreeing to purchase the for the agreed amount with the passes being valid for 7 days from the date of purchase.
By purchasing a 10 class pass pack you are agreeing to purchase for the agreed amount with the passes being valid for 3 months from the date of purchase.
By purchasing an Unlimited Membership you are agreeing to purchase for the agreed amount, as an automatic charge to your credit/debit card each week for a minimum contract period of a minimum 2 (two) weekly payments. You understand that membership payments will continue after the minimum term unless you specifically ask to cancel them. By agreeing to this contract you certify that you are the holder of the credit/debit card used for these membership payments.
Membership at The Open Mind Space
In order to attend a class with us you will need to sign-in at reception upon every visit prior to your class starting. Your membership with us has exclusive use. If a Member allows his or her membership to be used by another person for the purpose of obtaining admission, the person to whom we have membership contract with will forfeit all claims and rights to the membership and ceases to be a Member at The Open Mind Space.
What You Receive on Your Membership
Drop In Class– one timetabled class attendance
10 Class Pass– ten timetabled class attendances
Unlimited Membership – Unlimited timetabled class attendances and unlimited member benefits.
The Open Mind Space
UNLIMITED MEMBER BENEFITS
Access to all timetabled classes
Experienced and passionate teachers
Special discounts on selected workshops and events
Class Cancellation Policy
Class sizes are limited, we strongly recommend you pre-book online, especially for popular or peak time classes. Online booking opens 7 days prior to class. Online booking closes 60 minutes before class. Class cancellations are accepted up to 60 minutes prior to class starting.
Drop In/10 Class Pass- If you are a no show the class will be charged to your account.
To cancel your class – Sign in to your dashboard or mobile app to early cancel your booking and avoid paying the late cancellation / no show fee.
This policy is in place to ensure everyone has a chance to attend class. We appreciate your support!
Suspension of Membership
To suspend your unlimited membership, a written request must be submitted to email@example.com at least 14 days’ in advance of your requested suspension start date. The maximum suspension is 56 days. Once you have requested a suspension, you will be contacted via email notification to confirm your suspension.
Please note: we are unable to suspend 10 class passes, backdate suspensions or suspend memberships until further notice. Suspensions can be made at any point during the billing cycle. Following the end of your requested suspension period, your weekly payments will automatically be reactivated.
Cancellation of Unlimited Membership
Membership payments will continue after the minimum term of two weeks until further notice from you. All cancellation requests must be submitted in writing to firstname.lastname@example.org You may cancel your membership once outside the initial two week period. Once you have submitted your cancellation request, you will receive email notification that it has been accepted. If you do not receive this notification within 7 days’ of your cancellation request please contact us. We require 14 days’ notice to process the request. Your membership will be cancelled 14 days from the date of written notice. Any membership payments during this noticed period are non-refundable.
Payment of Fees
The Open Mind Space has contracted GoCardless to provide this direct debit service they can be contacted on www.gocardless.com. What will appear on your bank statement: ‘GOCARDLESS-THEOPENMINDSPACE’
If there are insufficient funds for whatever reason at the time of the direct debit The Open Mind Space will continue to attempt to process your payment. Please note a direct debit rejection fee may be charged by your banking institution and we reserve the right to try for this payment until successful. You will be sent an automated email notification of each unsuccessful attempt. Membership Fees will continue to be debited from the Member’s chosen account until the Member, or The Open Mind Space, cancel the arrangement in line with the Cancellation of Membership clause of these Terms and Conditions. If at any time the Member’s membership fees are overdue The Open Mind Space may terminate the membership or suspend booking privileges with immediate effect.
To avoid additional charges or disruption to your service please contact The Open Mind Space and let us know if you require alternative payment arrangement or need to alter your payment schedule.
Querying a Payment
If you have any questions around a payment or charge you can contact email@example.com We will do our best to respond within 7 days. If you are not happy with our response, you may contact your financial institution.
Ongoing Concession Rate Eligibility
Members who are eligible for a concession rate for a drop in or 10 class pass must provide proof every twelve (12) months from joining date that they are eligible for a concession rate of membership. If you do not show your eligibility after the first 12 months of your membership your membership rate will be increased to the full rate.
Eligibility for Concession Rate
Pensioner Concession Card
Full Time Student Card
Health Care Card (must cover the member, not just their dependants)
Staying Up-To-Date with Our Terms
It is the responsibility of the Member to inform The Open Mind Space of any changes to the Member’s personal details that are relevant to the Member’s Contract. We will notify you by placing a notice in the studios, publishing on our website or social media pages or speaking to you via phone or in the studio or writing you an email.
We may sometimes add to or change our terms and conditions. This includes changing class times, teachers, opening and closing hours on public holidays, our services and facilities and membership fees. We do not reduce your membership fees because your studio is closed for renovations, a class is cancelled or for reduced schedule during public holidays.
Membership Price Increase
Your membership price remains fixed as long as it is active. We reserve the right to increase our membership fees at any time.
You can reach us by emailing firstname.lastname@example.org Please make your enquiry as specific as you can to helps us with efficiency and you will hear from us within two business days. You can also call us direct on 0240 318 784, if we are unable to answer please leave a message and we will return your call within two business days.
By purchasing a membership you have agreed to abide by these Terms and Conditions mentioned in this contract.